Privacy Policy

1. Information We Collect

We collect information through various methods to enhance and deliver our services. This includes details you voluntarily provide, such as your name, email address, phone number, and appointment requests via forms, surveys, or email communications. Additionally, we automatically gather data like your IP address, browser type, operating system, and browsing activity through cookies and analytics tools. To improve our offerings, we may also collect non-personal demographic insights and leverage third-party tools, such as Google Analytics, to better understand visitor behavior.

Important Note: This Privacy Policy applies to information collected through our Website. If you become a patient, your medical information is protected by the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our separate HIPAA Notice of Privacy Practices, which will be provided to you at your first appointment.

For more details about our use of cookies, please review our Cookie Policy.

2. Why We Collect Information

The information we collect serves multiple purposes. It allows us to deliver tailored services, improve the functionality and security of our Website, and provide relevant updates about our practice. We may also use your data to send promotional communications when you have provided consent. Additionally, it helps us comply with legal and regulatory requirements and respond to your inquiries and appointment requests.

3. How We Use Your Information

Your data is used to fulfill your requests, enhance your experience, and communicate updates about our services. Specifically, we use your information to:

• Respond to your inquiries and appointment requests
• Send you information about our services and practice updates (with your consent)
• Improve our Website functionality and user experience
• Analyze website usage patterns to better serve our patients and community
• Ensure website security and prevent fraudulent activity
• Comply with legal obligations and regulatory requirements

We ensure all data usage aligns with this Policy and applicable laws.

4. Sharing Your Information

We only share your information when necessary to provide our services or as required by law. This may include sharing data with service providers for operational purposes (such as website hosting, email services, or analytics tools) or with legal entities to comply with regulations. In all other cases, your explicit consent will be sought before sharing your data with third parties.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any service providers we work with are contractually obligated to protect your information and use it only for the purposes we specify.

5. Your Privacy Choices

You have full control over your privacy preferences. Adjust your browser settings to manage cookies and tracking based on your needs. To opt out of marketing communications, follow the unsubscribe links included in our emails. If you wish to access, update, or delete your personal data, feel free to contact us directly.

To learn more about how we use cookies and manage data tracking, please refer to our Cookie Policy.

6. Data Security

We implement industry-standard encryption and secure access protocols to protect your data from unauthorized access, disclosure, or alteration. Our servers are safeguarded, and only authorized personnel can access sensitive information. While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill its intended purposes or comply with legal obligations. Retention periods may vary depending on the nature of the data and the services provided. For example, we may retain appointment request information for a reasonable period to follow up on inquiries, while analytics data may be retained in aggregated form for longer periods to help us improve our services.

8. Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If such data is inadvertently collected, we will delete it promptly upon discovery. If you believe we have collected information from a child under 13, please contact us immediately so we can address the situation.

9. Links to Other Websites

Our Website may include links to external websites, including social media platforms, healthcare resources, or third-party services. We encourage you to review their privacy policies before providing any personal information, as we are not responsible for their practices. This Privacy Policy applies only to information collected through our Website.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to registered users, while other visitors can view the latest version on our Website. We encourage you to review this Policy periodically to stay informed about how we protect your information. The “Last Updated” date at the top of this page indicates when the Policy was last revised.

11. How to Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@cartersvillechiropractor.com. We’re here to help and happy to answer any questions you may have about our privacy practices.